Shipping Policy

We know that once you place an order, you're eager to receive it, especially when it's something special for the pets who share your home. This policy explains how we handle shipping, so you always know what to expect from the moment you check out to the day your package arrives.

Order Processing Times

We process orders Monday through Friday, excluding weekends and public holidays. Most orders are prepared and packed within 1–2 business days of purchase.

During busy periods, such as sales events or holidays, processing may take slightly longer. If we expect a delay, we'll let you know by email. You'll receive a confirmation message with tracking details the moment your order ships.

Domestic Shipping

We offer several options for customers within the United States:

 

Free standard shipping applies automatically to all domestic orders over $50. No code needed, just add your favorites to the cart and the discount appears at checkout.

International Shipping

We're proud to serve customers around the world. International shipping options and delivery times vary by destination:

 

International shipping rates are calculated at checkout based on destination, weight, and dimensions. Delivery times are estimates and may vary due to customs processing in your country.

Please note that international orders may be subject to import duties, taxes, and customs fees. These charges are set by your local authorities and are the responsibility of the recipient. We recommend checking with your local customs office for details before ordering.

Order Tracking

Once your order ships, we'll send a confirmation email with a tracking number and a link to follow your package. Tracking information may take up to 24 hours to update after your order leaves our facility.

If you created an account with us, you can also view your order status and tracking details anytime by logging in and visiting your order history.

Lost or Delayed Shipments

While delays are rare, they can happen, and we're here to help resolve them quickly.

• Delayed shipments: If your tracking hasn't updated in several days or your package is significantly past its estimated delivery window, please reach out to our support team. We'll investigate with the carrier and keep you informed every step of the way.
• Lost shipments: If a package is confirmed lost in transit, we'll work with you to arrange a replacement or refund. Please contact us within 30 days of the expected delivery date so we can start a claim.

To help us assist you faster, please have your order number ready when you get in touch.

Incorrect or Undeliverable Addresses

Please double-check your shipping details at checkout. We aren't able to reroute a package once it has shipped. If an order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange reshipment. Additional shipping charges may apply.

Shipping Restrictions

A few things to keep in mind:

• We currently ship to most countries, but certain destinations may be unavailable due to carrier limitations or local regulations.
• We're unable to ship to P.O. boxes for expedited and express methods.
• Some products may have shipping restrictions based on your location. Any limitations will be noted on the product page.

Questions?

If anything about your order or this policy is unclear, our team is happy to help. Reach out through email: dyrenda.arise@gmail.com, and we'll get back to you as soon as possible. Your pets deserve the best, and we're committed to getting their essentials to your door with care.

This policy may be updated periodically. Any changes take effect as soon as they are posted on this page.